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Showing posts from August, 2010

The House in Pudukkottai That Woke Up at 5AM

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By 5AM, the house in Pudukkottai was already awake. The old tape recorder would be blaring Pithukuli Murugados songs somewhere inside, and above everything else you could hear the steady creak of the wooden swing moving back and forth. My athai paati — my grandfather’s sister — would often be on that swing, singing “Gopala Krishna Swamy Gokulathiley,” a soft Krishna lullaby . She had been widowed young and lived the rest of her life in that house, and to me she always felt like someone straight out of an RK Narayan story. For us, summer meant Pudukkottai and Gobichettipalayam. A couple of days after the final exam, we would take the overnight Trichy Express from Bangalore, then a bus onward, and by the next morning we would be inside that long, bustling house full of cousins, relatives, and noise. Athai Paati with the kids on the swing The house itself stretched from one street to another, a lon...

Please wait...

It's been quite a month.  My wife and I share a 1500 minute mobile family plan, and I can bet on almost anything in the world that a significant amount of that time has gone towards customer support.  It has been a month of inquiring with customer representatives, showing an abundance of patience, and putting on a brave front as though you have just been hurled aside in a battle.  I can say with a measure of absolute confidence that it is no easy task to listen to the same cacophony over and over again while you are kept on hold. The wait is almost endless, and worse, there is not even a flicker of light at the other end of the line.  The customer representative just compounds your agony further, and at the end of it, you are left wishing that the wait time music lasted a touch longer than the outrageous solutions received. Almost every other customer support call begins as though you are about to leave a voicemail message.  The drab monotone almost kills you....