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Showing posts from August, 2010

When Destiny Sends Its Helpers

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Keep running. The right people find you on the way. At different stages of life, you’re confronted with different challenges. And each time you cross a hurdle, you feel that familiar sense of accomplishment. It’s tempting to attribute that success to your own skill, tenacity, and willpower — to pat yourself on the back and feel proud of how you handled it. But when you zoom out and look at the moments where you somehow managed to trump the odds, a quieter realization sets in: It’s never just you. There is always an unseen army that shows up at the right time. It was 2005. I had decided to pursue my Master’s in the US. I picked a few schools in the Midwest where the expenses were manageable, and that’s how the University of Missouri–Rolla entered the picture. But funding was still a massive question mark. I hadn’t secured any assistantship, and we didn’t have the means to pay out of pocket. We went from bank to bank, hoping for an education loan. Each manager aske...

Please wait...

It's been quite a month.  My wife and I share a 1500 minute mobile family plan, and I can bet on almost anything in the world that a significant amount of that time has gone towards customer support.  It has been a month of inquiring with customer representatives, showing an abundance of patience, and putting on a brave front as though you have just been hurled aside in a battle.  I can say with a measure of absolute confidence that it is no easy task to listen to the same cacophony over and over again while you are kept on hold. The wait is almost endless, and worse, there is not even a flicker of light at the other end of the line.  The customer representative just compounds your agony further, and at the end of it, you are left wishing that the wait time music lasted a touch longer than the outrageous solutions received. Almost every other customer support call begins as though you are about to leave a voicemail message.  The drab monotone almost kills you....