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Showing posts from August, 2010

Why Malleswaram Railway Station Still Feels Like Home

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Malleswaram Railway Station — a place that never felt like “just” a station. A few months ago, someone forwarded me a video of an elderly lady speaking about the charm of Malleswaram Railway Station. She mentioned how, whenever her children visit Bangalore from Canada, one ritual remains unchanged. Her son insists on visiting the station, picking up idly from Raghavendra Stores, and eating it right there on the platform. I smiled when I heard that, because for many of us who grew up in Malleswaram, the railway station was never just a transit point. It was a quiet witness to our growing up. Even now, if I close my eyes, I can hear the metallic rhythm of trains slowing into the platform, the echo of announcements bouncing off the tiled roof, the smoky sweetness of roasted maize drifting from the bridge, and the soft warmth of idlies wrapped in paper from Raghavendra Stores. The station was never silent — but it always felt peaceful. For nearly a decade, ...

Please wait...

It's been quite a month.  My wife and I share a 1500 minute mobile family plan, and I can bet on almost anything in the world that a significant amount of that time has gone towards customer support.  It has been a month of inquiring with customer representatives, showing an abundance of patience, and putting on a brave front as though you have just been hurled aside in a battle.  I can say with a measure of absolute confidence that it is no easy task to listen to the same cacophony over and over again while you are kept on hold. The wait is almost endless, and worse, there is not even a flicker of light at the other end of the line.  The customer representative just compounds your agony further, and at the end of it, you are left wishing that the wait time music lasted a touch longer than the outrageous solutions received. Almost every other customer support call begins as though you are about to leave a voicemail message.  The drab monotone almost kills you....