Posts

Showing posts from August, 2010

When Grammar Met Clarity

Image
Writing has always fascinated me. It’s such an interesting aspect of communication; you can pretty much convey anything you want, in any way you want. Even a grammatically incorrect sentence can carry its full meaning. Yet, somewhere along the way, we began mistaking good communication for intelligence. “Oh, he writes and speaks so well.  He must be smart.” Good communication can create a false sense of technical pride. I grew up believing that grammatical precision was the measure of knowledge. But in hindsight, that wasn’t entirely me; it was my teachers. They were absolutely particular that every sentence not only conveyed meaning, but also respected the sanctity of grammar. A misplaced article or preposition could invite the harshest of corrections. Yesterday, my wife and I were talking about writing and as all conversations these days eventually do, it veered toward our kids’ writing. We were laughing over Sahana’s recent schoolwork: a delightful mix of humor, dialogue, and im...

Please wait...

It's been quite a month.  My wife and I share a 1500 minute mobile family plan, and I can bet on almost anything in the world that a significant amount of that time has gone towards customer support.  It has been a month of inquiring with customer representatives, showing an abundance of patience, and putting on a brave front as though you have just been hurled aside in a battle.  I can say with a measure of absolute confidence that it is no easy task to listen to the same cacophony over and over again while you are kept on hold. The wait is almost endless, and worse, there is not even a flicker of light at the other end of the line.  The customer representative just compounds your agony further, and at the end of it, you are left wishing that the wait time music lasted a touch longer than the outrageous solutions received. Almost every other customer support call begins as though you are about to leave a voicemail message.  The drab monotone almost kills you....