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Showing posts from August, 2010

Kula Deivam and the Act of Returning

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Kunnathur, rebuilt — familiar, and not. When I was growing up, I spent most summers with my grandparents and extended family. My maternal side was based in Pudukkottai, my paternal side in Gobichettipalayam—Gobi, for short—in Tamil Nadu. Like most families, ours has since scattered, pulled toward larger cities and better livelihoods. The structure is new. The pull is old. Back then, our visits were unremarkable in the best way. We stayed home. Visitors came and went through the day. When we were in Gobi, there was one outing we never missed: a visit to our kula deivam at Kunnathur, about twenty-five kilometers away. We would pile into a van or a bus, pack food, and set out like an informal family pilgrimage—grandparents, uncles, aunts, cousins, all together. My paati would make sweet pongal and offer it to Goddess Angala Parameswari, an avatar of Parvati. There were no restaurant...

Please wait...

It's been quite a month.  My wife and I share a 1500 minute mobile family plan, and I can bet on almost anything in the world that a significant amount of that time has gone towards customer support.  It has been a month of inquiring with customer representatives, showing an abundance of patience, and putting on a brave front as though you have just been hurled aside in a battle.  I can say with a measure of absolute confidence that it is no easy task to listen to the same cacophony over and over again while you are kept on hold. The wait is almost endless, and worse, there is not even a flicker of light at the other end of the line.  The customer representative just compounds your agony further, and at the end of it, you are left wishing that the wait time music lasted a touch longer than the outrageous solutions received. Almost every other customer support call begins as though you are about to leave a voicemail message.  The drab monotone almost kills you....