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Showing posts from August, 2010

What I Missed While Walking Past the Kanchi Mutt

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A place I passed every day without really understanding it. As a kid growing up in Malleswaram, devotion wasn’t something we discussed — it was just in the air. The smell of agarbathi in the evenings. The noise of vendors lining up on 8th cross before a festival. The quiet expectation that you showed up, bowed your head, and moved on. Ganesh Chaturthi. Varalakshmi Vratam. Deepavali. Janmashtami. Ugadi. The calendar moved, but the pattern stayed. The Kanchi Kamakoti Peetham in Malleswaram was part of my daily route to school. Not something I questioned. Not something I deeply understood. Just… there. Every morning, on my way to school, I would slow down for a second in front of the Mutt. Just enough to bow my head toward Kanchi Kamakshi from outside the gate — and then hurry along before the school bell. It was a ritual for as long as I can remember. I don’t know if it came from devotion. I did it because my parents did it. The street...

Please wait...

It's been quite a month.  My wife and I share a 1500 minute mobile family plan, and I can bet on almost anything in the world that a significant amount of that time has gone towards customer support.  It has been a month of inquiring with customer representatives, showing an abundance of patience, and putting on a brave front as though you have just been hurled aside in a battle.  I can say with a measure of absolute confidence that it is no easy task to listen to the same cacophony over and over again while you are kept on hold. The wait is almost endless, and worse, there is not even a flicker of light at the other end of the line.  The customer representative just compounds your agony further, and at the end of it, you are left wishing that the wait time music lasted a touch longer than the outrageous solutions received. Almost every other customer support call begins as though you are about to leave a voicemail message.  The drab monotone almost kills you....