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Showing posts from August, 2010

A Week Without “Appa”

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Quiet. How I'd like it to be sometimes. I went to the temple almost every day. I didn't have anyone asking me, “Appa, are we done?” I could just cement myself there, without hurry, for a few hours. I could recite the Rudram without somebody tugging at my sleeve. And yet, every now and then, I would think that it would have been nice to have the kids there too. I didn't have to worry about picking up Akhil or Sahana from somewhere. I didn't get messages from my wife asking me to make a pit stop at the Indian store or Costco. I didn't have to look at the clock and suddenly remember that someone had basketball or tennis. It was as though life had come to a standstill. And I liked it. In the middle of a normal workday, I could be in an important meeting when Akhil would come charging into the room. “Appa, please approve.” For a brief second, I wouldn't even understand what he was asking. Then I would realize that I had absentmi...

Please wait...

It's been quite a month.  My wife and I share a 1500 minute mobile family plan, and I can bet on almost anything in the world that a significant amount of that time has gone towards customer support.  It has been a month of inquiring with customer representatives, showing an abundance of patience, and putting on a brave front as though you have just been hurled aside in a battle.  I can say with a measure of absolute confidence that it is no easy task to listen to the same cacophony over and over again while you are kept on hold. The wait is almost endless, and worse, there is not even a flicker of light at the other end of the line.  The customer representative just compounds your agony further, and at the end of it, you are left wishing that the wait time music lasted a touch longer than the outrageous solutions received. Almost every other customer support call begins as though you are about to leave a voicemail message.  The drab monotone almost kills you....