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Showing posts from August, 2010

When the Building Came Alive

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Kasturi Dhama Apartments — the play area where many evenings came alive. The lights would go out without warning. For a brief second, the entire building would fall silent. Then, from somewhere in Kasturi Dhama Apartments, a chorus would erupt. “Yayyy!” It is difficult to imagine children celebrating a power failure today. But in the Bangalore of the nineties and early 2000s, a power cut did not always feel like an inconvenience. Especially in the late evenings, it felt like permission. Permission to stop whatever we were doing, leave the darkness inside our homes, and step into the building outside. Before Kasturi Dhama became home, we had moved through a few different parts of Bangalore. My family had begun in Srirampuram and Vyalikaval before gradually cementing ourselves in Malleswaram for the next few decades. My earliest memory is of living in a vatara —a Kannada word loosely used for a building or a cluster of homes—on 15th Cross, near Karur Vy...

Please wait...

It's been quite a month.  My wife and I share a 1500 minute mobile family plan, and I can bet on almost anything in the world that a significant amount of that time has gone towards customer support.  It has been a month of inquiring with customer representatives, showing an abundance of patience, and putting on a brave front as though you have just been hurled aside in a battle.  I can say with a measure of absolute confidence that it is no easy task to listen to the same cacophony over and over again while you are kept on hold. The wait is almost endless, and worse, there is not even a flicker of light at the other end of the line.  The customer representative just compounds your agony further, and at the end of it, you are left wishing that the wait time music lasted a touch longer than the outrageous solutions received. Almost every other customer support call begins as though you are about to leave a voicemail message.  The drab monotone almost kills you....